1. Shipping Locations

We primarily ship within Germany and other European Union countries but also accept orders from other international locations.

2. Shipping Methods and Costs

We offer several shipping options to meet your needs:

• Standard Shipping: Estimated delivery time: 5-7 business days.
• Express Shipping: Estimated delivery time: 2-3 business days.
• Free Shipping: Estimated delivery time: 5-7 business days.

Shipping costs will be calculated at checkout based on your order's size, weight, and destination.

3. Order Processing Time

• Orders are typically processed within 1-2 business days (excluding weekends and holidays).
• You will receive a confirmation email once your order is processed and another email with tracking information once your order is shipped.

4. Tracking Your Order

• After your order is shipped, you will receive a shipping confirmation email with a tracking number.
• Use this tracking number to monitor the status of your delivery on the carrier’s website.

5. Delivery Timeframes

• Delivery times may vary depending on your location and the shipping method selected.
• Standard delivery times are estimates and not guaranteed. Delays can occur due to weather, holidays, or other unforeseen circumstances.

6. International Shipping

• For orders outside of Germany, international shipping rates and delivery times will apply.
• Customers are responsible for any customs duties, taxes, or fees that may apply in their country.

7. Delivery Issues

If you experience any issues with your delivery, please follow these steps:

• Check the tracking information provided in your shipping confirmation email.
• If the tracking shows that your order was delivered but you have not received it, please check with neighbors or other household members.
• If you still cannot locate your order, contact our customer support team at Contact Support Page for assistance.

8. Incorrect or Damaged Products

• If you receive incorrect or damaged products, please contact us within 7 days of delivery at Contact Support Page.
• Provide your order number, details of the issue, and any supporting photos.
• We will arrange for a replacement or refund as necessary.

9. Changes to Delivery Information

• If you need to change your delivery address or shipping method after placing an order, please contact us as soon as possible at Contact Support Page.
• We will do our best to accommodate changes, but we cannot guarantee that changes can be made once an order is processed.

10. Lost or Stolen Packages

• Please ensure that your shipping address is correct. We are not responsible for orders delivered to an incorrect address provided by the customer.
• We are not responsible for lost or stolen packages confirmed to be delivered to the address provided for an order.
• If your tracking information shows that your package was delivered but you have not received it, please contact the carrier for further assistance.

11. Contact Us

If you have any questions or concerns about our delivery policies, please contact us at:
Contact Support Page